This volume of Exchange Essentials includes the following selected Exchange articles, in pdf format, providing tools and perspectives on dealing with difficult people:

• Would You Like to Get Along with Difficult People? Pick a Number by Karen Talley
• Disarming Cantakerous People by Luis Hernandez and Connie Jo Smith
• Eliminate Whining in the Workplace: Moving Beyond "Grin and Bear It" by Holly Elissa Bruno
• The Truth About Bad Attitudes by Gigi Schweikert
• Who Owns this Problem Anyway? by Jane Harris
• Coping with the Chronic Complainer by Roger Neugebauer
• Countering Center Gossip by Margaret Leitch Copeland and Holly Elissa Bruno
• When Staff Don't Do What They are Supposed to Do by Mary Gersten
• Moving Staff Through Difficult Issues by Margie Carter and Ann Pelo
• Understanding and Managing Negativity by Linda Riepe
• Your Workplace: An Emotional Battelfield? by Beth Swain

Note: Downloadable PDFs are only available for download in pdf format. Directions for downloading follow immediately after purchase.